Terms of Service

You must be at least 13 years of age to use our Service. If you are between 13 and 18 years of age, you must have your parent or legal guardian's permission to use the Service, and they must agree to these Terms on your behalf. By using the Service, you represent and warrant that you meet these eligibility requirements. To buy a plan or add a card you must be 18 or older, or have a parent or guardian do it for you (section 3.11).

To access certain features of the Service, you must register for an account. When you register, you agree to provide accurate, current, and complete information and to maintain and promptly update this information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

Our Service integrates with third-party wearable and health services, including WHOOP, Oura, Google Health, and Dexcom, to collect and display your health and fitness data. You can connect one wearable service (WHOOP, Oura, or Google Health) at a time, and Dexcom alongside it. Depending on the service and the permissions you grant, this integration allows us to retrieve information such as:

• Heart rate and heart rate variability (HRV)
• Sleep patterns, stages, and quality metrics
• Activity levels and calorie expenditure
• Recovery scores and readiness indicators
• Respiratory rate and blood oxygen levels
• Strain and workout intensity metrics
• Body measurements such as weight, body fat, and height
• Food and water logs
• Glucose readings, including continuous glucose monitor readings from Dexcom

The availability and accuracy of this data depend on the third-party devices and their respective services. We are not responsible for any inaccuracies or interruptions in data from these devices. Section 6.1 describes the terms that apply to each connected service.

Users can log meals, track nutritional intake, and monitor dietary patterns. This feature allows you to record food consumption, track macronutrients and micronutrients, set nutritional goals, and view historical eating patterns. Nutritional information provided is for informational purposes only and should not substitute professional dietary advice.

Our Service enables you to log, track, and analyze your workouts and physical activities. You can record exercise types, duration, intensity, and other relevant metrics. The Service may provide workout suggestions, progress tracking, and performance analytics based on your recorded data.

Users can set personalized fitness and health goals, track progress toward those goals, and receive insights and recommendations. Goals may include weight management, activity targets, sleep objectives, and other health-related milestones.

Our Service allows you to share your fitness and health data with personal trainers, coaches, or other authorized individuals ("Trainers"). This feature enables collaborative fitness planning and personalized guidance. When you choose to share data with a Trainer:

• You explicitly authorize sharing by accepting the Trainer's invite
• You can stop sharing at any time
• Trainers are bound by confidentiality obligations regarding your data
• We are not responsible for how Trainers use the shared information

iAM360 has a free plan and two paid plans, Foundation and Performance. The plans page in the app (app.iam360.ai/plans) shows what each plan includes and its current monthly and yearly prices.

• Free plan. The dashboard, goals, manual meal and workout logging, and your history.
• Foundation. Adds iAM360's AI features, such as the coach in the app, by text message and by phone, voice coaching, meal analysis from photos and descriptions, AI-built training plans, and AI-written insights and messages.
• Performance. Everything in Foundation, plus services from the iAM360 team, such as setting goals with our coaches and group coaching calls. Our team usually contacts you by email within one to two business days of your start. Team services start once a card is on file, including during a free trial.
• Executive. Brian Douglas's one-to-one coaching program, by application only. It is priced on a strategy call and governed by its own written agreement, not by this section. Executive members get app access for the length of their program, and that access ends when the program ends.

New members get one 14-day free trial, once per person and email address. It starts on Foundation the first time you open your dashboard, unless you choose Performance.

• A Foundation trial needs no card. If you don't add one, your trial ends on the date shown in the app and your account moves to the free plan. We never charge for a trial without a card.
• A Performance trial needs a card.
• If a card is on file when your trial ends, your plan continues automatically. We charge the card on the trial's end date, then every month or year until you cancel. Before you add a card, the app shows the amount and the date of the first charge.
• We email you 7 days before that first charge, or right away if your trial has fewer than 7 days left.
• Cancel before your trial ends and you won't be charged. You keep your trial until its end date.
• Switching to another plan during a free trial ends the trial and charges the new plan's price that day. The app shows the amount before you confirm.

Paid plans renew automatically until you cancel. A monthly plan renews every month and a yearly plan every year, on the date the plan started. We charge each renewal to your card on file at your plan's price for that billing period. By starting a paid plan, or by adding a card during a free trial, you authorize us to charge your card this way until you cancel.

For yearly plans, we email you 30 days and 7 days before each renewal. Members on a monthly plan get a short reminder once a year with their plan, its price and how to cancel.

You can cancel at any time in the app, in Settings under Plan & billing. You don't need to call or write to us. You can also email support@iam360.ai from the address on your account, and we'll cancel for you within one business day.

When you cancel:

• We stop future charges and email you to confirm.
• Your plan stays on until the end of the period you paid for, or until your free trial ends.
• Your account then moves to the free plan. Your data and history stay.

Closing your account also cancels your plan and ends your access right away (see section 12.1).

You can move between plans, and between monthly and yearly billing, in the app. Before you confirm, the app shows what you'll pay and when the change starts.

• A move to a higher plan starts right away, and you pay the amount shown that day.
• A move to a lower plan starts at your next renewal. Until then you keep your current plan.
• A change during a free trial ends the trial (see 3.2).

The plans page shows current prices for new purchases, and we may change them at any time. If we change the price of a plan you already have, we'll email you at least 7 days before the new price applies to you, with the new price, the date and how to cancel. The new price applies from your first renewal after that date. If you don't want to pay it, cancel before then.

If a renewal payment fails, we tell you by email and in the app, and you can update your card in Settings. Your plan stays on for a short time while you do, and we may try the payment again. If it still doesn't go through, your plan ends and your account moves to the free plan. If the first payment after a free trial fails, your plan doesn't start and your account moves to the free plan right away. We don't charge late fees.

Monthly payments are non-refundable. If you're charged for a yearly plan, at the first purchase or at a renewal, you can ask for a full refund within 14 days of that charge by emailing support@iam360.ai. We'll refund the charge, end the plan, and move your account to the free plan. Other payments are non-refundable, except where the law requires a refund. When you cancel, you keep your plan until the end of the period you paid for.

The free plan has no time limit and needs no card. Coaching replies, plans and analyses created while you had a plan stay in your account, and you can still read them. On the free plan the coach doesn't reply to texts or answer calls; instead you get a short note about plans, at most once every 10 minutes. Reminders you set up keep coming as plain texts until you cancel them in Settings or reply STOP.

If we remove a feature from the free plan, we'll tell you at least 30 days before.

• Complimentary access. We sometimes give free access to a plan, for example to staff, to trainers who use iAM360 with their clients, to partners, or through an access code. It never charges your card and never turns into a paid plan by itself. It lasts for the time we tell you, and for time-limited access we email you 7 days and 1 day before it ends. We may end complimentary access that was obtained or used against these Terms.
• Access codes. One code per person. Codes can expire, can be limited to new members, have no cash value, and can't be sold or transferred. A code doesn't pause or cancel a paid plan you already have; to stop paying, cancel the plan.

• Prices are in U.S. dollars. The price at checkout is the full price; we don't add fees. We don't collect sales tax today; if that changes, checkout will show the tax before you pay.
• Stripe processes payments through Clerk. We don't see or store your full card number. Cards that need an extra check by your bank (3-D Secure) can't be used for plans; if yours is declined, try another card.
• You must be 18 or older to buy a plan or add a card. If you're between 13 and 18, a parent or guardian must do it, and they accept these Terms for you.

Questions about a charge: support@iam360.ai. Please contact us before disputing a charge with your bank; we can usually fix billing problems faster. Postal address: iAM360, c/o Brian Douglas Fitness, 3375 E Shea Blvd, Suite N, Phoenix, AZ 85028.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Create a strong, unique password and not share it with others
• Notify us immediately of any unauthorized access or security breach
• Log out of your account after each session
• Not transfer your account to any other person without our prior written consent

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers connected to the Service
• Transmit any viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation
• Collect or store personal information about other users without their consent
• Use the Service to harass, abuse, or harm another person

You are responsible for the accuracy of information you provide and data you enter into the Service. This includes meal logs, workout entries, goals, and any other user-generated content. We are not liable for decisions made based on inaccurate user-provided information.

You retain ownership of your User Content. However, by submitting User Content to the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, store, process, and display your User Content solely for the purpose of providing and improving the Service. This license terminates when you delete your User Content or close your account, except where retention is required by law.

You agree that your User Content will not contain material that:

• Is defamatory, obscene, or offensive
• Infringes any intellectual property rights
• Contains personal information about third parties
• Promotes illegal activities or violates any applicable laws

While we implement reasonable measures to protect your User Content, you are encouraged to maintain your own backups. We are not responsible for any loss of User Content due to technical failures, account termination, or other circumstances.

When you connect WHOOP, Oura, Google Health, or Dexcom to iAM360:

• You authorize us to access and retrieve your health and fitness data from these services
• Your use of each service is governed by its own terms of service and privacy policy, including Google's terms for Google Health and Dexcom's terms for your Dexcom account
• We are not responsible for the availability, accuracy, or security of data provided by these third-party services
• Any issues with device functionality or data collection should be directed to the respective device manufacturers
• iAM360 is not affiliated with or endorsed by Google or Dexcom

Google Health. With your permission, iAM360 reads your activity, workouts, sleep, heart rate, vitals, body measurements, food and water logs, profile, and device settings from Google Health. You choose which of these to share on Google's consent screen. You can stop sharing at any time by disconnecting Google Health in Devices or by removing iAM360's access in your Google Account. Our Privacy Policy describes how we use information received from Google Health, including the Limited Use requirements of the Google Health API Developer and User Data Policy.

Dexcom. Connecting requires you to sign in to your own Dexcom account and authorize iAM360, which then reads your glucose readings, events you log in Dexcom (such as carbohydrates, insulin, and exercise), calibrations, alerts, and device information. Dexcom readings reach iAM360 at least an hour after they are recorded and are not for treatment decisions, such as insulin dosing; follow your healthcare provider's guidance for those. Disconnecting Dexcom in Devices stops syncing and deletes the Dexcom data stored in iAM360. Dexcom offers no way for us to end your authorization, so also remove iAM360 under Permissions in your Dexcom account at dexcom.com.

Availability. A provider can limit a connection, for example to certain regions, devices, or account types, or to a set number of users, and can change or end the access it gives us. When that happens, the integration may be unavailable to you or may stop syncing until you reconnect.

Not a medical device. iAM360 is not a medical device and does not diagnose, treat, cure, or prevent any disease or condition. Data from connected services is provided for general wellness and fitness purposes only (see section 9.1).

Third-party integrations may be subject to their own terms of service, privacy policies, and other agreements. By using these integrations through our Service, you agree to comply with the applicable third-party terms. We encourage you to review these terms before connecting your devices.

Sharing data with Trainers is entirely voluntary and requires your explicit consent. You share by accepting a Trainer's invite, which lists what the Trainer will be able to see and do. Sharing is a single setting for each Trainer: while it is on, the Trainer can see all the data described in section 7.2, including data imported from connected services such as WHOOP, Oura, Google Health, and Dexcom, until you choose Stop sharing in Settings, under Friends & trainers.

When you share, Trainers can see data in the following categories:

• Workout history and exercise logs
• Meal and nutrition data
• Sleep and recovery metrics
• Goals and progress tracking
• Device-collected health metrics, including data from connected services such as glucose readings

Trainers who access your data through our Service are required to maintain confidentiality and use the data solely for providing fitness guidance. However, we cannot guarantee Trainer compliance and are not liable for any misuse of your data by Trainers.

You may revoke a Trainer's access to your data at any time through your account settings. Upon revocation, the Trainer will no longer be able to access your data through our Service. However, any data previously accessed by the Trainer may have been downloaded or recorded outside our system.

All trademarks, service marks, logos, and trade names displayed on the Service are our property or the property of our licensors. You may not use, copy, or distribute any of our intellectual property without our prior written consent.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use. This license does not include the right to modify, distribute, or create derivative works from the Service.

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use and implement such feedback without any obligation to you.

THE SERVICE IS NOT INTENDED TO PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. All content and features provided through the Service are for informational and educational purposes only. Always consult with a qualified healthcare provider before starting any fitness program, making dietary changes, or making decisions that may affect your health.

iAM360 is not a medical device. Glucose readings and other data from connected services, including Dexcom and Google Health, are shown for general wellness context. Do not use them to diagnose a condition or to make treatment decisions, such as insulin dosing or other medication changes.

Any fitness recommendations, workout suggestions, or health insights provided by the Service are general in nature and may not be suitable for your individual circumstances. You assume all risks associated with following any fitness or nutrition guidance provided through the Service.

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or completely secure. We may modify, suspend, or discontinue any part of the Service. If we remove a main feature of a paid plan or stop offering a paid plan, we'll tell you in advance. You can cancel, and if you paid for a yearly plan we'll refund the whole months you haven't started.

While we strive to provide accurate data and calculations, we cannot guarantee the accuracy, completeness, or reliability of any information displayed through the Service. Data from connected devices and third-party integrations may contain errors or inaccuracies, and it can arrive late or incomplete. Dexcom glucose readings, for example, reach iAM360 at least an hour after they are recorded, so they do not show your current glucose level.

Cancelling a plan and closing your account are different. Cancelling a plan (section 3.4) stops future charges and keeps your account on the free plan. You can also close your account at any time in your account settings or by contacting support. Closing your account cancels any plan, ends your access right away, and deletes your data as our Privacy Policy describes. Refunds follow section 3.8.

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause and with or without notice, particularly if you violate these Terms or engage in activities that may harm the Service or other users. If we close your account for a reason other than a breach of these Terms, we'll refund the unused part of any prepaid period.

Upon termination, all licenses and rights granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination will continue in full force and effect, including ownership provisions, warranty disclaimers, and limitations of liability.

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in San Francisco County, California.

Before initiating any legal proceedings, you agree to first contact us to attempt to resolve any disputes informally. We will attempt to resolve disputes through good-faith negotiation within sixty (60) days of receiving your written notice of a dispute.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive your right to participate in any class action lawsuit or class-wide arbitration.

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Service, constitute the entire agreement between you and iAM360 regarding the use of the Service.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of iAM360.

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.